About Visory 

Visory empowers SMEs by connecting them with experts to supercharge their back office. It’s where a powerful platform, a dedicated customer team, and actionable business insights come together in one place to transform how growing businesses manage their financial performance.

Voted one of LinkedIn’s top startups, Visory uses a blend of people and technology to provide a digital-first finance solution that allows business owners to focus on big-picture business growth.

Our deep investment in AI and workflow automation, including our proprietary AI agent Delphi, empowers our team to seamlessly deliver financial services at scale.

Launched in early 2020, Visory is a fast-growing, well-funded start-up with an expanding team located in the United States, Canada, Brazil, Australia, and New Zealand.

How You Will Make An Impact 

Accurate and timely Payroll is critical for the businesses we work with – their teams rely on Visory to get paid. The Payroll Technical Lead is our central payroll subject matter expert – the person our Teams turn to when things get complex, ambiguous, or high risk. Which we know with payroll can be frequently.  

In this role, you’ll own the depth and coherence of payroll know-how across Visory. You’ll be the final escalation point for complex payroll questions, set and maintain our standards and documentation, and help us design AI products that will keep our payroll accurate and compliant.  
 
You’ll spend your time solving real, sometimes, messy problems – awards, terminations, redundancies, leave, payroll tax – and turning those solutions into repeatable products, guides, and workflows that our Teams and Payroll Officers can rely on every day. 

You won’t manage a team of Payroll Officers, instead, they sit within cross-functional teams, and you’ll work with team leaders, Business Performance Partners, to deliver expectational outcomes for customers. In addition, you’ll work with Sales, Onboarding and Product to ensure we can scale payroll with confidence. 

What You Will Do 

Be the final escalation point for complex payroll 

• Act as the go-to expert for complex payroll queries from Managers and Payroll Officers  

• Support Teams on customer-facing payroll issues that require deep technical interpretation. 

• Make clear, documented rulings on ambiguous scenarios so they can be reused across customers and teams. 

Set and maintain payroll standards, rules and documentation 

• Define Visory-wide payroll standards 

• Translate legislative and award changes into clear, usable guidance and ensure it’s adopted in practice. 

Design and run payroll quality checks and audits 

• Conduct thematic reviews across specific awards or recurring issue types. 

• Identify error patterns and systemic risks; recommend and help implement control changes to reduce risk. 

Lift capability across Managers and Payroll Officers 

• Provide structured training and coaching on awards, EBAs, and complex payroll scenarios. 

• Create practical training artefacts (playbooks, Loom videos, cheat sheets) that build repeatable competence. 

• Clarify when and how to escalate issues, and help embed those behaviours in day-to-day workflows. 

Traits, Skills, Experience & Qualifications We Look For 

Traits 

• Deeply curious and precise: You like understanding the “why” behind awards, EBAs and legislation, and you’re uncomfortable leaving grey areas undefined. 

• Calm under pressure: You can stay steady when dealing with underpayments, compliance risk, and high-stakes customer issues. 

• System thinker: You naturally look for patterns, root causes and ways to turn one-off fixes into reusable rules or controls. 

• Teacher mindset: You enjoy explaining complex topics simply, and you get satisfaction from lifting the capability of others. 

• Ownership & judgment: You’re comfortable making calls on ambiguous issues, documenting them clearly, and standing behind your reasoning. 

Skills & Experience 

• Significant experience (typically 7+ years) working in payroll roles with complex award / EBA environments in Australia. 

• Proven track record handling complex payroll issues 

• Strong understanding of payroll controls, risk, and quality assurance – ideally in a multi-customer, multi-entity or outsourced environment. 

Why You Would Join Us 

• A real problem to solve: “Bookkeeping and payroll” sounds simple, some people think it's ‘boring’ and ‘administrative’; in reality, it’s a rich, complex space with big unsolved problems. If you like working on hard problems with real-world upside, you’ll enjoy it here. 

• Ownership and autonomy: We hire smart and driven people, giving them space to own problems end to end. 

• Build, not just maintain: You’ll help shape our product and ways of operating. 

• Career growth in a high-bar team: You’ll work with people who care about getting better – as operators, as leaders, and as humans. You have access to opportunities that stretch you. 

• Meaningful impact: Your work matters to SMEs. You’ll see the direct impact of your work in customer stories and outcomes. 

Our Culture 

We hire people who are: 

• Gritty 

• Humble 

• Optimistic 

• Curious 

A few things that matter to us: 

• Flock to problems: We run toward issues, not away from them. When something’s broken, we get curious, gather the right people, and work the problem together. 

• Give energy: We aim to be the people others want in the room – prepared, constructive, and generous with our knowledge and time. 

• Think customer: We start with the business owner and work backwards. We care about their outcomes, not just our internal process. 

• Step into the arena: We value people who take ownership, show agency, make calls with imperfect information, and are willing to be accountable. 

Curious to learn more? Here's a few words from our CEO, Thomas Paule about what it means to work at Visory.

Interview Process 

• Recruiter screen – Short intro with our Talent team to understand your background and fit. 

• Hiring manager interview – Deeper dive into you, your experience and how you work. 

• Technical interview / case – Role-specific discussion or exercise based on real scenarios. 

• Motivations & values interview – Conversation with cross-functional team members to explore how you align with how we work at Visory. 

We may include an informal coffee chat (in person or virtual) before we dive into the formal process. We also complete reference checks during the process before making an offer.